While the recent cyber attacks on Sony's PlayStation Network were undoubtedly damaging for both the company and its customers, Sony reveals that it actually led to something positive, too.
In an article on TechRadar, a Sony executive says that despite the blow suffered from the cyber attacks on the PlayStation Network, the company feels that the experience resulted in something positive in the end, including a better service overall for their customers.
According to So Saida, Sony senior director of global business strategy and development, the "Outage has woken up our dormant customers, we have improved the platform, the content, how you can access your content."
Saida adds that there's also been an "upsurge" in activity with its users, one that's seen a 14% revenue increase in digital game purchases.
And in terms of preparing for any future cyber attacks, Saida says Sony's security and defenses against hackers are stronger than ever.
"We have put various security issues in place," Saida says, "moved the data center, automated log-in can now be blocked, we have a monitoring system so we can detect it much more sooner. We also have the insurance scheme to protect those customers."
Source: Daily News from GamePro.com